Frequently Asked Questions

I typically work with young people and their families aged 4-16 years.

The first session focuses on getting to know your child and understanding your concerns and goals. It is a gentle, supportive space to share your story, ask questions, and begin planning next steps together. This session is for parents only (unless for an older teen) and can be done via telehealth if preferred.

You know your child best, and preparation will look different for each family. Some helpful ideas include:

• Bringing a favourite toy, comfort item, or squishy

• Talking about the session in a simple, reassuring way

• Showing your child photos of the room or clinician ahead of time

• Watching the welcome video, which will be sent once appointments are confirmed

We will always go at your child’s pace and aim to make sessions feel safe and supportive.

You can submit an enquiry via the website. I’ll be in touch to discuss your query and whether Campaspe Psychology is the right fit for your child and family.

You do not need a referral to access services privately. A referral is required if you would like to claim Medicare rebates through a Mental Health Treatment Plan.

Appointments at Campaspe Psychology are currently available on Tuesdays and typically between 9:00am and 4:00pm.

We kindly ask you consider if this day and time will suit your family before making an enquiry.

Standard sessions are 50 minutes. This may vary for intake/initial sessions or assessment sessions and will be confirmed prior if the case.

The initial intake appointment allows us to explore your concerns and determine whether Campaspe Psychology is a good fit for your child and family.

If, following the intake, we determine that I am not the most appropriate provider to meet your needs, I will do my best to support you in finding alternative services or referrals where possible

We believe parent involvement in sessions are incredibly important to build skills as a family and support change, particularly for young children. We will discuss what feels most helpful and appropriate for your child during the intake session.

Every child and family is different. The number of sessions depends on your child’s needs, goals, and progress, and will be reviewed together regularly.

Where possible, families are encouraged to book 2–3 appointments in advance. This helps support continuity of care and provides predictable support for your child.

Fees are set at $250 for a 50 min session.

We see those with a current medicare MHTP, plan and self-managed NDIS participants, and private paying clients.

More detailed information can be found under the fees section.

Campaspe Psychology has a 2 business day cancellation policy. This is to ensure that the appointment can be offered to another family if you are unable to attend. Appointments must be cancelled or rescheduled at least 2 business days before your scheduled session to avoid a cancellation fee (full session at $250).

For example:
If your appointment is on a Tuesday at 12pm, you will need to cancel by Friday 12pm.

Payment is required on the day of your session:

• In-person appointments: Payment is made at the clinic

• Telehealth appointments: Payment will be processed via Stripe (more information can be found in our terms and conditions policy)

A reminder email and text message will be sent 3 business days prior to your appointment.

Campaspe Psychology is located at River Kids Therapy Clinic in Echuca, Vic.

Appointments for parents only or for older teens may be via telehealth and will be discussed during your initial session.

Campaspe Psychology does not provide immediate crisis or emergency support.

If you or your child need urgent help, please contact:

• Lifeline — 13 11 14

• Kids Helpline — 1800 55 1800 (ages 5–25)

• Beyond Blue — 1300 22 4636

• Emergency services — 000 if there is immediate danger

That’s completely okay. You’re welcome to get in touch to talk through your concerns and explore whether support at Campaspe Psychology feels like the right next step